Are your plants ready?

Predicting when varieties are ready is a bit of an art, it is our job but it is a natural product which means things like the weather, germination, sequential sowings etc. all have their part to play. To complicate the matter, all your orders are different, so we may have 90% of your varieties ready to go but waiting on one before it can be dispatched to you. So it is a juggling act getting the orders out of the door to your garden.

We want to inform you how the plants are coming on and when they will be available to be dispatched, with over 150 varieties now available through the growing season, and in away so that you can find out the information 24/7. This is not to replace the personal contact and if you have any question regarding your order please just drop us an email or give us a call at the office (01354 740553).

So we are testing a traffic light system:

	Plants are ready and being dispatched in the current week
	Plants are nearly ready and will be dispatch the following week
	Plants are on hold or finished.

Helping to predict when you plants are ready. Hopefully it will give you the information you want and do remember we try and dispatch the whole order in one go so if some of the plants are not ready, these will dictate when plants are being dispatched.

This information is displayed on each product through the website.

Delivery Information

Postal Changes for October only

As you will be aware this week marks the start of official industrial action by the staff of Royal Mail. So far we have been able to work round the unofficial strike action with only a few hiccups. However, for our plants, we can not risk them getting stuck in a sorting office therefore we moving these final deliveries to another postal service, sadly it means there is an increased cost (£6.25 compared to our normal £4.20). This does not effect current orders (any order taken before 19th October), only new orders, if we are able to send your plants out using Royal Mail Service, we will refund the difference (£2.05).

Plant Delivery Key

Delivery Periods

March

April

Early May

Ornamentals May

Late May

June

July

August

September

Autumn Bedding

October

Others#

Colour Code

Blank

Price per delivery

£4.20

£4.20

£4.20

£4.20*

£4.20

£4.20

£4.20

£4.20

£4.20

£4.20*

£4.20

(*=Ornamental plants have VAT charged to the delivery as they are classed as non-edible)

Delivery charges explained

We delivery plants and sundries to you throughout the year, where and when you need them, below should answer all your questions regarding the delivery charges if not do call us (01354 740553) or email your question (Delivery Cost Question) and we will answer it.

Quick delivery check

Count the different colours you have in your basket, that indicates the number of different delivery periods you have ordered from, then look for that number in the table below, the corresponding number is the delivery cost. This only gets added to your basket once the shipping destination has been chosen.

Others^#

This includes:

• Sundries
• Books
• Seed
• Collections
• Potatoes

Sundries, Books & Seeds

These are sent a few days after your order throughout the year, postage is calculated part of the price and added to your basket.

Collections

Exclusively available on the website, these collections significantly increase the range of varieties we offer. They are excellent value, offering considerable savings, whilst still only small quantities of plants. They are sent out separately from the main plants (Selection and pick & mix) and include postage and packing in their price.

Potatoes

As these are heavy items, their postage and packing are calculated on weight and associated charges are added separately to the main plants.

We wanted to offer a service for our customers and for the whole country, so we have chosen the Post Office Standard Parcel service to delivery the potatoes this year. Royal Mail will deliver most Standard Parcels by the third working day after posting, including Saturdays, however, this service is not guaranteed.

To see price and more information please click on this link - Potato Delivery Charges explained

Away? Additional delivery instructions?

With any order, if you are out, you can add delivery instruction during the check out process which will be printed on the delivery label to help the post person to delivery your order.

Also if you are on holiday and you want to delay a delivery, please let us know so we can work with you to arrange a suitable time, please email (Delay a delivery) or call on 01354 740553.

Any questions

Please call us 01354 740553 or email them to us ~ Question regarding delivery?

Delivery Dates

The following dates are the planned dispatch times to you for the plants during 2009 (these may change depending on weather etc.):-

Any problems ordering please do contact us - 01354 740 553.

Thank you. and enjoy our site.